01. Introduction
Clayzen Studio values the trust of every visitor, client, and individual who communicates with us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, request our creative services, or participate in project-related discussions. Our services include 2D animation, 3D animation, logo creation, graphic design, video animation, and visual effects. We aim to handle information responsibly, transparently, and only for legitimate business purposes. By using our website or voluntarily providing information through our communication channels, you acknowledge that your information may be handled in accordance with this policy and applicable legal requirements. We encourage you to review this document to understand our privacy practices and contact us if you have any questions or concerns about how your information is managed.
02. Information We Collect
Clayzen Studio may collect information you voluntarily provide when submitting an enquiry, requesting a quotation, discussing a project, or contacting our team. This information may include your name, email address, phone number, company name, service preferences, project requirements, budget details, and any additional information included in your message. We may also receive project-related materials such as logos, photographs, illustrations, video footage, scripts, design references, brand guidelines, and technical documents that you share with us to help develop your requested creative work. Additionally, limited technical information, such as browser details, device information, access timestamps, and website error records, may be available through standard website operations. We aim to collect only information that is reasonably relevant to responding to enquiries, delivering services, maintaining our website, and managing professional relationships.
03. How We Use Your Information
We use personal information to respond to enquiries, understand your creative requirements, prepare quotations, arrange consultations, discuss project timelines, and provide information about our services. When you work with Clayzen Studio, relevant details may be used to coordinate production, manage revisions, communicate progress, obtain approvals, deliver completed materials, and provide project support. We may also use information for internal administration, business record keeping, service improvement, quality assurance, and resolving questions or disputes. Where necessary, information may help us protect our business operations, investigate suspicious activity, enforce agreements, or comply with legal obligations. We aim to use your information only for legitimate purposes connected with your enquiry, project, or business relationship and avoid using it for unrelated activities without an appropriate legal basis or required consent.
04. Enquiry Forms and Communication
When you contact Clayzen Studio through our website forms, email, telephone, or other communication channels, we may use the information you provide to understand your request and respond appropriately. This may include asking follow-up questions, confirming project requirements, discussing availability, sharing quotations, arranging consultations, and communicating about revisions or deliverables. We may retain relevant correspondence for a reasonable period to manage enquiries, maintain business records, and refer to previous discussions when necessary. Please ensure that your contact details are accurate and avoid sharing passwords, payment card details, confidential credentials, or unnecessary sensitive information through general enquiry forms or ordinary email messages. If your request involves confidential business materials, please contact us before sharing them so that appropriate handling arrangements can be discussed.
05. Project Files and Client Materials
Clayzen Studio may receive project materials such as logos, photographs, illustrations, animation references, video footage, scripts, brand guidelines, written content, and technical specifications to support creative production and delivery. We use these materials to understand project requirements, develop concepts, prepare designs, create animations, manage revisions, and complete agreed work. We aim to handle client materials responsibly and limit access to authorised individuals who need the information to perform assigned tasks. Clients are responsible for ensuring they have the necessary rights and permissions to share submitted materials. Relevant files and communications may be retained when reasonably necessary for project delivery, revision support, business records, legal compliance, or dispute resolution. If you have specific confidentiality requirements or wish to request the return or deletion of particular materials, please contact us to discuss the applicable arrangements and limitations.
06. Information Sharing and Disclosure
Clayzen Studio does not intend to sell personal information collected through our website to unrelated third parties for their independent marketing activities. We may share relevant information with authorised team members, project collaborators, technical support providers, or professional service providers when reasonably necessary to respond to enquiries, deliver services, or maintain our business operations. Such sharing should be limited to information relevant to the specific purpose. We may also disclose information when required by applicable law, a valid legal process, or an authorised authority, or when reasonably necessary to protect our legal rights, investigate suspected fraud, address security concerns, or enforce agreements. Where appropriate, we aim to use responsible service arrangements and reasonable safeguards when information is handled by third parties on our behalf. External providers may have their own privacy practices, which can affect how information is processed within their systems.
07. Data Security and Protection
We recognise the importance of protecting personal information against unauthorised access, accidental loss, misuse, alteration, and disclosure. Clayzen Studio aims to use reasonable administrative, technical, and organisational safeguards appropriate to the information handled. These measures may include limiting access to authorised personnel, maintaining appropriate account permissions, following responsible file-management practices, and restricting the sharing of confidential project materials. However, no website, digital storage system, email service, or internet transmission can be guaranteed to be completely secure. While we make reasonable efforts to protect information, we cannot promise absolute security against every possible risk or incident. We encourage you to use secure communication practices and avoid sharing sensitive credentials through ordinary messages. If you believe your information has been accessed or disclosed improperly in connection with our services, please contact us so that we can review the concern and consider appropriate steps.
08. Data Retention and Storage
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including responding to enquiries, managing client relationships, completing projects, maintaining business records, handling accounting requirements, resolving disputes, and meeting legal obligations. Retention periods may vary depending on the nature of the information, the status of a project, and applicable contractual or legal requirements. When information is no longer reasonably required, we aim to delete it, securely dispose of it, or remove identifying details where feasible. Certain records may need to be retained for longer periods when required by law or necessary to establish, exercise, or defend legal claims. Requests for deletion may therefore be subject to legitimate legal, contractual, technical, or business limitations. Where external service providers store information on our behalf, their systems and retention arrangements may also affect how and when particular records can be removed.
09. Third-Party Services and External Links
Our website may contain links to external websites, communication platforms, professional services, or other resources operated by third parties. These links may help visitors explore additional information or access services relevant to our creative work. When you visit an external website or interact with a third-party platform, the information you provide may be handled according to that provider's own privacy policy, terms, and security practices. Clayzen Studio does not control every external website and cannot guarantee its content, availability, or information-handling practices. We encourage you to review the privacy information of third-party services before submitting personal details or confidential materials. If you communicate with us through an external platform, that provider may independently process certain information associated with your account or messages. Any information you provide directly to a third party is generally subject to the applicable arrangements between you and that provider.
10. Your Privacy Rights and Choices
Depending on applicable law and the circumstances in which your information is processed, you may have the right to request access to personal information we hold about you, ask for inaccurate details to be corrected, request deletion where appropriate, or raise concerns about how your information is being handled. You may also contact us to clarify why particular information was collected or how it is being used. To submit a privacy-related request, email us using the contact details provided below and clearly explain your concern or the action you would like us to consider. We may need to verify your identity or request additional details before responding to help protect your information from unauthorised access or disclosure. Some requests may be limited by legal obligations, contractual requirements, legitimate business needs, or the rights of others. We will review requests in accordance with applicable requirements and explain any relevant limitations where appropriate.
11. Changes to This Privacy Policy
Clayzen Studio may update this Privacy Policy to reflect changes in our creative services, business operations, information-handling practices, website functionality, security measures, or applicable legal requirements. When revisions are made, the updated version will be published on this page with a revised date where appropriate. We encourage visitors and clients to review this policy periodically to remain informed about how their information is handled. Changes will generally take effect when the revised version is published or from another effective date stated in the policy, subject to applicable law. Where a significant change requires additional notice or consent, we will consider the steps necessary to meet that requirement. The displayed update date helps identify the current published version but does not, by itself, guarantee that every provision has undergone a separate review. If you have questions about a revision or its impact on your information, please contact us for clarification.
12. Contact Us About Privacy
If you have questions about this Privacy Policy, would like clarification about how Clayzen Studio handles personal information, or wish to submit a privacy-related request, you can contact us using the details below. If your concern relates to a particular enquiry or project, please include relevant information, such as the project name or approximate communication date, to help us understand the matter. Avoid including passwords, financial credentials, or other unnecessary sensitive information in your message. We will review your communication and make reasonable efforts to respond within an appropriate timeframe. Some requests may require additional clarification or identity verification before we can proceed. If a request involves information that must be retained for legal or legitimate business reasons, we will consider the applicable requirements before taking action. We aim to address privacy concerns professionally and maintain responsible communication throughout the process.
