01 Introduction
Welcome to Clayzen Studio. These Terms and Conditions govern your access to, browsing of, and use of our website and creative services. By visiting our website, submitting a contact enquiry, requesting a service, or communicating with our team about a potential project, you acknowledge that you have read and understood these terms. These terms are intended to explain the general conditions that apply when you interact with our website and explore our services, including animation, graphic design, logo creation, video animation, and visual effects. We encourage visitors and prospective clients to review this information carefully before proceeding with any project request. If you do not agree with these terms, please discontinue using the website. Any project-specific arrangements, including agreed deliverables, fees, timelines, and usage rights, may be documented separately and should be read alongside these terms. Nothing in these terms overrides any rights or protections that cannot legally be excluded under applicable law.
02 Our Creative Services
Clayzen Studio provides creative services designed to help individuals, businesses, and brands communicate their ideas through engaging visual content. Our services include 2D Animation, 3D Animation, Logo Creation, Graphic Design, Video Animation, and Visual Effects. Each project may involve different creative processes, production requirements, technical specifications, and delivery formats depending on the client's objectives. The precise scope of a service will be discussed with the client before work begins, including the intended outcome, visual direction, reference materials, file formats, and expected deliverables. Information displayed on our website is provided to help visitors understand our services and does not necessarily represent a fixed package, guaranteed result, or commitment to accept every project. The availability of a particular service may depend on project requirements, resources, scheduling, and technical feasibility. We may refine our service descriptions, workflows, or offerings as our creative capabilities and business requirements evolve. Any specific commitments made for an individual project should be confirmed through direct communication and an agreed project arrangement.
03 Enquiries and Project Requests
When submitting a contact form, service booking request, or project enquiry through the Clayzen Studio website, you agree to provide information that is accurate, complete, and relevant to your request. This may include your name, contact information, selected service, project requirements, preferred timeline, and any supporting information requested through the form. Please review your submission before sending it to ensure that the details are correct and that you have permission to share any included materials. Submitting an enquiry does not automatically confirm a booking, guarantee project acceptance, establish a contractual relationship, or reserve a production slot. Our team may review the information provided and contact you by email or another supplied contact method to discuss your objectives, clarify requirements, and explain the next steps. Response times may vary depending on enquiry volume, project complexity, and business availability. Please do not submit passwords, payment credentials, confidential information that is unnecessary for your enquiry, or materials that you are not authorised to share. Any confirmed engagement will be subject to the applicable project terms and arrangements agreed upon by the parties.
04 Project Scope and Revisions
Before production begins, the client and Clayzen Studio should establish a clear understanding of the project's objectives, creative direction, deliverables, estimated timeline, and revision expectations. Depending on the service, this may include animation duration, design dimensions, visual references, logo variations, video specifications, effects requirements, or final file formats. Clients should provide consolidated feedback and communicate requested changes as clearly as possible so that revisions can be assessed efficiently. Changes to an approved concept, significant alterations to the original brief, additional deliverables, or requests that introduce new production requirements may affect the agreed timeline and cost. Work that falls outside the original project scope may require a revised quotation or separate approval before it proceeds. Revision rounds, approval stages, and any limitations applicable to a specific project should be confirmed as part of the project arrangement. Delays in feedback or approval may also affect delivery dates. We aim to communicate relevant changes and expectations clearly so that both parties understand the work being undertaken and the requirements for completing the project.
05 Pricing and Payments
Pricing for Clayzen Studio's creative services may vary according to the project's scope, complexity, production time, technical requirements, deliverables, and any additional services requested. Where applicable, quotations and payment arrangements will be communicated to the client before the relevant work begins. Clients should review the quoted amount, included deliverables, payment schedule, and any stated conditions before confirming a project. Depending on the agreed arrangement, a project may involve an advance payment, milestone payments, or payment upon completion of specified stages. Any additional costs arising from approved scope changes, extra revisions, new deliverables, or other agreed requirements should be discussed before the additional work proceeds. Clients are responsible for making payments according to the agreed schedule and for communicating promptly if they have questions about an invoice or payment requirement. Any applicable taxes, transaction charges, or other fees should be clarified in the relevant quotation or agreement where necessary. No specific price, discount, payment method, refund entitlement, or delivery commitment should be assumed unless it has been communicated and agreed upon. Project-specific payment, cancellation, and refund conditions should be documented clearly before the client commits to the engagement.
06 Intellectual Property
The Clayzen Studio website may contain original text, branding, graphics, design elements, animations, visual presentations, and other materials that are protected by applicable intellectual property laws. Unless otherwise permitted by law or authorised in writing, these materials must not be copied, reproduced, modified, redistributed, republished, or used commercially without the appropriate permission. Intellectual property rights relating to project-specific work, including final designs, animation files, video assets, visual effects, editable files, and source materials, should be established in the relevant project agreement. Clients should not assume that payment for a creative service automatically transfers ownership of every working file, third-party asset, font, plugin, template, or production resource used during the project. Where third-party materials are incorporated, their use may remain subject to the original owner's licensing conditions. Clients are responsible for ensuring that any logos, images, videos, fonts, music, references, or other assets they supply may lawfully be used for the intended purpose. Any agreed transfer, licence, usage restriction, or permission should be recorded clearly. Nothing in this section is intended to remove rights that a party holds under applicable law or an existing written agreement.
07 Client Responsibilities
Clients are responsible for providing accurate project information, relevant references, approved brand assets, required content, and timely feedback throughout the creative process. Information supplied at the beginning of a project should reflect the client's actual requirements and intended use of the final deliverables. Where approvals are required, clients should review drafts and communicate their decisions within the agreed timeframe. Delays in supplying materials, responding to questions, approving concepts, or confirming revisions may affect the project schedule and expected delivery date. Clients must ensure that they have the necessary rights and permissions to provide any photographs, illustrations, logos, music, footage, fonts, documents, or other materials for use in a project. They should not knowingly provide material that infringes another person's intellectual property, privacy, or other legal rights. Clients should also retain copies of important source materials and project communications where appropriate. If project requirements change, the client should notify Clayzen Studio as early as possible so that the effect on scope, pricing, and timelines can be discussed. Cooperation and clear communication help both parties maintain a shared understanding of project expectations and production requirements.
08 Website Use
Visitors may use the Clayzen Studio website to learn about our creative services, review available information, and submit genuine enquiries. You agree to use the website lawfully and responsibly and not to engage in conduct that could damage the website, disrupt its operation, compromise its security, or interfere with another person's access. You must not knowingly submit false information, impersonate another individual, attempt to gain unauthorised access to website systems, introduce malicious code, or use automated methods in a way that disrupts normal website operation. You must not use website content in a manner that infringes intellectual property rights or violates applicable law. Information submitted through our forms should be relevant to the purpose of the form and should not contain abusive, unlawful, or unauthorised material. We may take reasonable steps to address suspected misuse, protect website functionality, and maintain the integrity of our services, subject to applicable law. Although we aim to keep the website useful and accessible, we do not guarantee uninterrupted availability or that every feature will always operate without errors. Visitors are responsible for using appropriate devices, software, and security practices when accessing online services.
09 Third-Party Resources
The Clayzen Studio website may contain links to external websites or make use of third-party technologies and resources that support website functionality, communication, analytics, embedded content, or other online features. These resources may be operated by organisations that maintain their own terms, privacy notices, security practices, and usage conditions. When you follow an external link or interact with a third-party service, your activity may be governed by that provider's policies rather than these Terms and Conditions. We encourage visitors to review the relevant third-party information before sharing personal details, submitting information, or using services provided outside our website. Clayzen Studio does not control the content, availability, security, or policies of independent third-party websites and cannot guarantee that their information will remain accurate or accessible. The presence of an external link does not necessarily mean that we endorse every product, service, statement, or practice offered by the linked provider. Any concerns about a third-party service should be directed to the relevant provider where appropriate. Our use of third-party resources does not remove any obligations that apply to us under relevant law or our own published policies.
10 Limitation of Liability
Clayzen Studio makes reasonable efforts to provide useful website information and communicate clearly about our creative services. However, website content is provided for general informational purposes and may not address every individual project requirement or circumstance. To the extent permitted by applicable law, we are not responsible for losses resulting from a user's misuse of the website, inaccurate or incomplete information supplied by a user, unauthorised use of materials supplied by a client, third-party website issues, or events outside our reasonable control. Project outcomes may depend on factors such as the accuracy of the client's brief, timely approvals, supplied materials, technical limitations, and changes requested during production. Any project-specific responsibilities, remedies, warranties, or limitations should be considered alongside the relevant agreement. Visitors and clients should raise questions or concerns promptly so that they can be reviewed in context. Nothing in these terms excludes, restricts, or limits liability where such exclusion, restriction, or limitation is prohibited by applicable law. This section is intended to describe the general position regarding website use and does not replace any specific written terms that apply to an individual project.
11 Changes to These Terms
Clayzen Studio may update these Terms and Conditions when our website features, creative services, business practices, or applicable legal requirements change. When updates are made, the revised terms will be published on this page and the displayed last-updated date may be adjusted to reflect the scheduled review date or the date of the relevant revision, as appropriate. Visitors are encouraged to review this page periodically to remain informed about the conditions that apply to website use and service enquiries. If a change materially affects an existing project, the applicable project agreement and relevant legal requirements will determine how the change applies. Updates to these website terms do not automatically replace separately agreed project conditions unless the parties agree otherwise or the law requires a different result. We aim to keep the published information clear and relevant to our services. If you have questions about a particular revision or how a term applies to your enquiry, you may contact our team for clarification. Continued use of the website after updated terms take effect will be subject to those terms to the extent permitted by applicable law.
12 Contact Us
If you have questions about these Terms and Conditions, need clarification about our creative services, or would like to raise a concern relating to your use of the Clayzen Studio website, you can contact our team using the email address or telephone number provided below. When contacting us, please explain your question clearly and include relevant details that will help us understand your request. If your enquiry concerns an existing project, you may include an appropriate project reference or a brief description of the work, provided you do not share unnecessary sensitive information. Our team will review your message and respond as appropriate, taking into account the nature of the enquiry and our availability. Contacting us does not automatically confirm a service booking, change an existing project agreement, or establish a new contractual commitment. Any changes to project scope, pricing, deliverables, or other agreed conditions should be confirmed through the appropriate communication and approval process. We welcome genuine enquiries about our services and website policies and encourage visitors to reach out if any part of these terms requires further explanation.
